Refund Policy

Overview

Due to the nature of digital products, we cannot offer a refund for change of mind. It is very important that you read the product page, title and description thoroughly. It is recommended that you try the demo of the product before making a purchase.

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

  • You purchased two of the same product accidentally
    • We'll gladly refund you for the duplicate purchase(s). Just send an email to support@automatapracdev.com
  • There is a technical problem with the product
    • First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.
  • The product was misrepresented in the description
    • We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions.

Non-refundable situations

We’re unable to process refunds in the following situations:

  • You no longer need the purchased product.
  • You found another product you like better, or you’ve changed your mind about your purchase.
  • You don’t have sufficient expertise to use the product.
  • You don’t have the correct software  or system to use the product.
  • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
  • You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
  • Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of Automata Practice Development.

Need Help?

Contact us at support@automatapracdev.com for questions related to refunds.